Towing services are essential when it comes to transporting vehicles from one place to another. Whether you have a broken down car, a motorcycle with a dead engine, or even an RV that you need to take to the repair shop, there is a towing option for you. To make sure that you get the proper towing assistance, there are a few things that you should know before you hire someone to relocate your vehicle. At Massey Towing and Truck Service, we have experience moving vehicles of all shapes and sizes. In this article, we are going to discuss everything you need to know to get the towing assistance you are looking for.

Know The Types of Towing Services

In order to pick the right towing service for you, there are a few different types of towing services you will need to be familiar with. Each type of tow truck is uniquely designed to handle different situations. Some of the common types of towing include:

Heavyweight towing–

The defining characteristic of any vehicle that determines its duty level is the GVWR. GVWR stands for ‘gross vehicle weight rating. This rating takes gas, passengers, and any potential for additional cargo into consideration. The heavy-duty category is vehicles with a GVWR ranging from 26001 lbs to 33001 lbs. Vehicles that require heavy-duty trucks include buses, Semi-trucks, construction equipment, airplanes, RVs, dump trucks, and other bulky motor vehicles. 

Light and medium weight towing–

Most vehicles fall into the light and medium weight towing categories. The light-duty towing services can handle vehicles with a GVWR of 1400 lbs or less. The medium-duty category includes GVWRs of 14001 lbs to 26000 lbs. This encompasses everything from motorcycles to vans. 

Flatbed towing–

This involves the use of a flatbed truck to transport a vehicle that cannot be driven. The vehicle will be hoisted up and strapped to the top of the flatbed.

Wheel lift towing–

Wheel lift towing is a more affordable option for vehicles that can be rolled behind a tow truck. 

Knowing which type of tow truck you need can help you choose the right towing service provider. For example, if your vehicle is stuck in a ditch or has been involved in an accident, a flatbed tow truck might be the best option. On the other hand, if your vehicle has a flat tire or a dead battery, a wheel-lift tow truck might be more appropriate.

Know The Availability and Location of your Towing Company

Though accidents and breakdowns happen around the clock, not all towing services offer 24/7 service. When choosing a towing company to rely on, it is essential to work with a company that can provide assistance whenever you might need it, including nights, weekends, and holidays. At Massey, we are proud to offer our towing services 24/7 to the Dallas and Fort Worth area. It is important to make sure that you are within the range of the towing service that you call. 

Know the Estimated Response Time

Response time is a critical factor when it comes to towing. Leaving a disabled vehicle on the road for an extended period of time can be dangerous. Choose a company that has quick service, and operates in the area where you are located. It is always good to know that someone is on the way but make sure you get an eta so you know how long you are going to be curbside. 

Know What Price to Expect

The cost of towing can change depending on a few factors, including distance, towing company, and the size of the haul in question. It is essential to understand the pricing structure of the company you choose, including any additional charges that may apply. HIghballing is a common practice among many mechanics and towing services. If you are like most people and are unfamiliar with auto repairs, you may take their word for it. At Massey, we offer an upfront quote with no hidden fees. If you are concerned you are not receiving an honest price, the best way to check is simply by shopping around. Call a few repair shops and get a quote so that you have some references to compare prices to. 

Insurance and Licencing

 It is essential to work with a towing service that is licensed and insured. A licensed company is more likely to have trained and experienced professionals who will handle your vehicle with care. Insurance is also crucial to the protection of your vehicle in case of any damage during towing.

Know who has the best Customer Service

Aside from the technical aspects of towing services, it is also important to consider the customer service provided by the towing company. A good towing company should be professional, courteous, and responsive to its clients. Look for a company that has positive reviews and feedback from its past customers. At Massey, we pride ourselves on providing excellent customer service and we always prioritize the needs of our clients. If you have questions about the towing process, what type of rig your vehicle needs, or any other towing-related questions, our team of experienced technicians has an answer for you. 

Know Who To Call

If your truck needs repairs, don’t hesitate to get them repaired! Massey Towing and Truck Service provide 24-hour heavy-duty towing, heavy hauling, and truck repair services. We never take any shortcuts, and we give an accurate quote upfront with no hidden fees. When it comes to heavy-duty hauling, we have the equipment you need to get the job done.  We have the equipment and team to get your vehicle to its destination quickly and most importantly, safely. If you find yourself in need of towing assistance in Dallas or Fort Worth, give us a call and our team will be there to assist you as quickly as possible.