If you own a big truck or RV, chances are you know how frustrating it can be when you end up in a situation that requires professional assistance. Whether you’ve locked yourself out, a tire gave way or there was an engine malfunction, it is important to know who you can depend on to help you out. 

There are a lot of towing companies that are out to make a quick buck but don’t provide reliable services, especially for heavy haul towing situations. If you’re in a tight spot and need heavy-duty truck repair or towing, the last thing you want to do is put your trust in the wrong hands. Here are some qualities to look for in a reliable towing company:

Licenses and insurance

Before you hand over your vehicle to someone else, it is always important to make sure they possess the necessary licenses and insurance to be handling damaged vehicles. If they don’t have insurance and something happens to your vehicle during transit, then you may be liable for some of the damages. Their certifications for towing and handling should be accessible online.

Customer service

Customer service is the key to the success of many companies and for good reason. When you are stranded on the side of the road and you have somewhere you need to be, the last thing you want to do is spend time on hold or argue with an unhelpful operator. Agents should respond quickly, provide the necessary information, and act accordingly.


Accidents and breakdowns can occur at any time, day or night. Because of this, a quality towing service will be available around the clock. The other important thing to keep in mind when you sign for a towing service is their coverage area. A breakdown can happen anywhere, so the larger area they can cover, the better.

Reasonable rates

Choosing a towing company based on rates alone is poor practice. While you may be able to get a great price from one company, their services are likely to be lacking. On the other hand, some companies overcharge in order to take advantage of a desperate situation. The best thing to do is to call around, compare prices and read the reviews left by other customers.

Roadside repair

A fair number of car problems are simple enough to be fixed without the hassle of taking them into a shop. A dead battery or flat tire can be changed on the side of the road. Having a towing service that can provide on-the-go repairs can save you the time it would take to bring it in, as well as some of the money.

Heavy Duty Truck Repair in Dallas, TX

If you find yourself in need of heavy hauling or truck repair, Massey Towing and Truck Service provides reliable towing and repair work on heavy-duty vehicles. We are a licensed and insured towing company in Dallas, TX  that is dedicated to making sure your truck can hit the road again as soon and safely as possible.