Choosing a reliable towing truck service is easier said than done. Accidents happen quickly, and the last thing you need after an accent is to overpay for a towing service. Many drivers make the mistake of panicking and choosing the first towing service they can find. But what if it turns out that they aren’t the right towing company for the job? Some truck drivers will overcharge or show up late. Though it can be easy to make these kinds of mistakes in times of emergency, doing a little research on the towing company before you hire them can help ensure you are getting your money’s worth. If you require a towing service, use these tips to help you find a towing service you can count on. 

A Professional Attitude

It is important to hire a company you can trust with your car. A good towing company will handle itself with a professional attitude. You can get a feel for whether or not the company you are talking to is professional by how well they can explain their services over the phone. A reputable company should take your situation seriously and openly explain all of the steps and costs involved in getting you back on the road. Policy transparency is a good sign that the company doesn’t have anything to hide. If your operator is rude or does not seem upfront about their towing policies and pricing, you should look for help elsewhere. 

Check Customer Reviews

Customer reviews are always a good indicator of a company’s level of service. If you are having doubts about a towing truck service, you probably aren’t alone. The best places to find reliable company reviews are on third parties sites like Yelp, ConsumerReports, and Google Customer Reviews. If the towing company you are considering has consistently gotten bad reviews, it could be time to look for a better option.

No Hidden Fees

When you are looking for a tow truck operator, make sure that they are open about their pricing. Many companies may try to sell you at a low initial fee, but surprise you with extra bills before you can get your car back. Before you hire an operator, make sure you ask about these two charges. 

1. Price per mile- the price per mile is exactly what it sounds like. What most people don’t know is that the price per mile can vary depending on the time of day. If you require towing in the middle of the night or during peak hours, you may be facing a higher rate. If your car needs repairs, it may be wiser to have it towed straight to the mechanic rather than to your home. 

2. Hookup fees- hookup fees are where customers can get tricked. This is the fee for attaching the vehicle to the towing truck. A common business practice is to offer a low hook-up fee, and then charge a high price per mile. Some companies also charge an additional fee if your car is in a ditch or stuck in the mountains. 

Experienced Drivers

If you are worried about the transportation of your vehicle, don’t hesitate to request an experienced driver to make the haul. When your driver arrives, you can ask about their certifications and previous tow trucking experiences.  

Find Reliable Towing Truck Services With Massey Towing and Truck Repair

Choosing an appropriate towing service can be difficult, but At Massey Towing and Truck Service, we are here to make the process easy. We have the equipment and team to get your vehicle to its destination quickly and safely. We never cut any corners, and we provide an accurate quote upfront with no hidden fees. When it comes to heavy-duty towing, we have the equipment you need to get the job done. We provide 24-hour heavy-duty towing, hauling, and truck repair services. To get a free quote on heavy equipment hauling, get in contact with us today!