Routine maintenance and breakdowns are an unavoidable part of owning any vehicle, but if you are like most truck drivers, you rely on your rig to do more than get from point A to point B. Drivers depend on their trucks to provide for them and keep them safe on the roads, so it is important to make sure any repairs that are needed get done the right way. At Massey Towing and Truck Repair, we specialize in heavy-duty trucking repairs. We service everything from simple oil changes to complete engine rebuilds. If you need truck repair services, it is important to choose the right people for the job. Here is everything you need to know to be able to make the right choice for you.
Assess the Damage
Step one of finding the right repair shop is assessing the damage. What kind of repairs are you going to need? What is the budget? How often are you going to need these kinds of repairs? Once you have a good idea of what your repair shop needs are, you can begin to narrow down your options. If you are only in need of minor repairs now and then, regular maintenance, or a major repair, Massey Towing can do it all.
Before you hand your truck over for repairs, be sure to check for your technician’s ASE- certification. All ASE-certified technicians have passed rigorous examinations and are qualified to operate on any make or model of trucks. Find a shop that employs ASE technicians, and you rest assured that your vehicle is in good hands. If you can find a BBB-accredited business, even better. The Better Business Bureau is a non-profit that accredits businesses based on their adherence to ethical business practices.
Quality Customer Service
If you are looking for a go-to repair shop for all of your trucking repair needs, be sure to take customer service into account. How do the technicians and service representatives treat their customers? Are they helpful and open, do they take the time to help you understand what’s wrong with your truck? Customer service is a great indicator of how well the shop is being run, and whether or not the company cares about its customers. The best repair shops always put their customers first. They understand that you rely on your truck, and they will do everything they can to help you succeed.
Any time you sign up for truck repair service, it is always a good idea to ask questions. Make sure you understand the problem you are having with your truck as well as the solution that the repair shop provides. Always get a quote for the full price before work begins. Having open communication with the shop owner and sharing any concerns that you might have can help establish that you are both on the same page.
Look for References
One of the best ways to find out about a company is by looking at its references. Ask around for recommendations. If you don’t know anyone with similar repair shop needs, look for reviews online. Third-party review pages like Google Customer Reviews, Yelp, and Better Business Bureau online reviews are great places to find honest opinions about companies from other customers.
Find Reliable Towing Truck Repair in Dallas, TX
If your truck needs repairs, don’t take your chances! Our team of heavy-duty trucking mechanics is ready to help you at a moment’s notice, 24/7. We never cut any corners, and we provide an accurate quote upfront with no hidden fees. Our certified truck repair professionals go above and beyond for all of our customers. To learn more about Massey Towing and Truck Repair, or the truck repair services we provide, get in touch with us today!